Request support with audio files

Having trouble downloading files or locating downloaded files? Try these suggestions:

  • Check your “Downloads” folder.
  • Search for the lesson name on your computer and go to the audio file that comes up
  • Check your browser’s Preferences to see where downloaded files are stored on your computer:
    • Safari – go to Safari/Preference/General/File download location
    • Firefox-  go to Firefox/Preferences/General/Files and Applications/Downloads
    • Chrome – Chrome/Preferences/Advanced/Downloads

Still having trouble? Use the form below to request help.